Appointments & Scheduling

How do I schedule an appointment?

Call our office at (970) 385-4022 during business hours (Monday-Thursday, 8:00 AM - 5:00 PM. Closed Friday, Saturday & Sunday). Our staff will help you schedule the appropriate appointment and verify your insurance coverage.

What type of appointment should I schedule?

Screening Colonoscopy: If you're 45+ with no symptoms and no family history of colon cancer
Diagnostic Colonoscopy: If you have symptoms (bleeding, abdominal pain, change in bowel habits)
Upper Endoscopy (EGD): For heartburn, swallowing difficulties, or upper abdominal symptoms
Consultation: To discuss symptoms or treatment options before scheduling a procedure
Hemorrhoid Treatment: For hemorrhoid symptoms - can be done in-office (requires colonoscopy within last 3 years)

What happens if I miss or need to cancel my appointment?

Please call us at least 24 hours in advance if you need to cancel or reschedule. Less than 24 hour notice may lead to a scheduling fee. This allows us to offer your appointment time to another patient. Repeated missed appointments without notice may result in discharge from the practice.

Do you accept my insurance?

We accept most major insurance plans. Call our office with your insurance information and we'll verify your coverage before your appointment. Please bring your insurance cards to your visit.

Can I do a telemedicine appointment instead of coming in?

Telemedicine is appropriate for follow-up appointments, medication management, and reviewing test results. Procedures like colonoscopy and upper endoscopy require an in-person visit. Call us to determine if telemedicine is right for your situation.

Colonoscopy Preparation

What is the colonoscopy prep like?

The prep involves drinking a cleansing solution that clears your colon. We offer several prep options:

  • Standard Prep: 4-liter solution (GoLytely, NuLytely, CoLyte) - most effective
  • Low-Volume Prep: Smaller volume options (SUPREP, Prepopik) for those who have difficulty with large volumes
  • MiraLAX/Gatorade Prep: Over-the-counter option

Your doctor will recommend the best prep based on your medical history.

How do I make the prep easier?

Tips for tolerating the prep:

  • Chill the solution in the refrigerator
  • Use a straw placed at the back of your throat to bypass taste buds
  • Suck on lime or lemon wedges between glasses
  • Drink each glass quickly rather than sipping
  • Stay near a bathroom once the prep starts working
  • Use moist wipes (Preparation H or similar) for comfort

When do I start the prep?

We use a "split-dose" preparation:

  • Evening before: Drink half the prep solution starting around 6:00 PM
  • Morning of procedure: Drink the remaining half, finishing at least 2 hours before your arrival time

Detailed instructions will be provided when you schedule your procedure.

Can I eat before my colonoscopy?

Day before procedure: Regular food (avoiding seeds and fibrous foods) until 6:00 PM, then clear liquids only
Day of procedure: Nothing by mouth for at least 2 hours before arrival - no water, gum, mints, or candy

What are "clear liquids"?

Allowed: Water, clear broth, apple juice, white grape juice, Gatorade, coffee/tea (no milk), Jell-O, popsicles
Not allowed: Milk, orange juice, red or purple liquids, alcohol

Is there a prep help line?

Yes! If you have questions during your preparation, call our office at (970) 385-4022 during business hours. For after-hours prep emergencies, follow the instructions provided with your prep materials.

Day of Procedure

What should I bring to my procedure?

  • Photo ID
  • Insurance cards
  • List of current medications
  • Completed forms (if sent in advance)
  • Payment for co-pay or deductible

Do I need someone to drive me home?

Yes! You must have a responsible adult drive you home after any procedure involving sedation. You cannot drive, operate machinery, or make important decisions for 24 hours after sedation. Taxi, Uber, or Lyft are not acceptable - you need a friend or family member.

How long will I be at the facility?

Plan for approximately 2 hours total from check-in to discharge. The actual procedure takes 15-30 minutes, but you'll need time for check-in, preparation, and recovery.

Will the procedure hurt?

No. Procedures are performed under comfortable sedation. Most patients sleep through the procedure and have no memory of it. You may feel some bloating or gas afterward, which resolves quickly.

When can I eat after my procedure?

You can eat a light meal as soon as you get home. Start with something easy to digest and avoid heavy or spicy foods for the rest of the day.

When will I get my results?

Your doctor will discuss preliminary findings with you after your procedure. If biopsies or polyps were removed, pathology results typically take 7-14 days. Your doctor will contact you with complete results.

When can I return to work?

Most patients can return to normal activities the day after their procedure. You should not work, drive, or make important decisions for 24 hours after sedation.

Why Choose Digestive Health Associates

What makes Southwest Endoscopy Center special?

National Recognition: Ranked in the top 17% nationally by U.S. News & World Report (2025) (AAAHC Accredited since 2001)
High Quality: Superior polyp detection rates compared to national averages
Experience: Over 60,000 procedures performed since 2001. Our dedicated staff have an average tenure of 10+ years, ensuring consistency, expertise, and exceptional patient care.
Safety: Zero infection rate and our providers' complication rates are below national averages
Comfort: Personalized nursing attention, private rooms, fast scheduling

Why not just go to the hospital?

Cost: Gastroenterology surgical centers are more cost-effective than hospital-based facilities, saving significant out-of-pocket expenses
Convenience: Convenient parking, streamlined check-in process, shorter pre-procedure and post-procedure times
Specialized: Focus exclusively on gastroenterology with board-certified gastroenterologists performing procedures, not surgeons
Personalized: Our providers work as a team in the same building - clinic and endoscopy staff collaborate closely to coordinate your care
Quality: Ranked in the top 17% nationally, our quality metrics consistently meet or exceed benchmark quality indicators

Read detailed comparison of endoscopy facilities and cost information

Are you better than going to Denver or Albuquerque?

Stay Local: No travel required - world-class care right here in Durango
Community Physicians: Our doctors live and work in Durango full-time
Continuity of Care: See the same providers who understand your history
Comparable Quality: Our polyp detection rates exceed national standards
Convenient: Easy scheduling, no long-distance travel, familiar faces

What is your polyp detection rate?

Our screening colonoscopies consistently achieve better than national average polyp detection rates. More than 80% of detected polyps are small (less than 10mm), meaning we're catching them early.

Is this the only place in Southwest Colorado for hemorrhoid treatment?

Yes! We're the only facility in the region offering the CRH O'Regan System for hemorrhoid treatment - a painless, 60-second in-office procedure with no anesthesia required. You can return to work the same day.

Note: Patients must have had a colonoscopy within the last 3 years to be eligible for hemorrhoid banding treatment.

Insurance & Billing

Will my insurance cover a screening colonoscopy?

Under the Affordable Care Act, most insurance plans cover screening colonoscopies 100% with no deductible or co-pay if you're average-risk and age 45+. If polyps are removed, it may be billed as "therapeutic" and cost-sharing may apply. Call us to verify your specific coverage.

What if I don't have insurance?

We offer self-pay options and can discuss payment plans. Surgery center procedures are significantly less expensive than hospital-based procedures, making quality care more accessible.

When do I need to pay?

Co-pays are due at the time of service. We'll verify your insurance benefits beforehand and inform you of any expected out-of-pocket costs. We accept cash, checks, and major credit cards.

Medical Questions

When should I start colon cancer screening?

The American Cancer Society recommends screening starting at age 45 for average-risk individuals. You should start earlier if you have:

  • Family history of colon cancer or polyps
  • Personal history of polyps or inflammatory bowel disease
  • Genetic syndrome (Lynch syndrome, FAP)
  • Symptoms like bleeding, abdominal pain, or change in bowel habits

Do I need antibiotics for my procedure?

Heart conditions: No - the American Heart Association states antibiotics are not recommended for GI procedures
Artificial joints: No - the ASGE states prophylactic antibiotics are not needed
Your doctor will determine if antibiotics are necessary for your specific situation.

Should I stop my medications before the procedure?

Continue most medications as usual. Specific instructions will be provided for:

  • Blood thinners (warfarin, Plavix, Eliquis, etc.)
  • Diabetes medications
  • Aspirin
  • Iron supplements

Always follow the specific instructions provided by our office.

Can I have a colonoscopy if I have other health conditions?

Most patients can safely have colonoscopy at our surgery center. However, some conditions require hospital-based procedures:

  • Serious heart or lung problems
  • Certain implanted devices (pacemakers with specific restrictions)
  • Pregnancy
  • BMI over 40
  • Currently hospitalized or in skilled nursing

Our staff will review your medical history during scheduling to ensure our facility is appropriate for you.

Procedure Details

What is sedation like?

We use propofol-based sedation administered by a certified nurse anesthetist. Most patients:

  • Fall asleep quickly and comfortably
  • Have no memory of the procedure
  • Wake up feeling refreshed, not "drugged"
  • Experience minimal nausea (unlike older sedation methods)

Your vital signs are continuously monitored throughout the procedure.

What if polyps are found?

Most polyps are removed immediately during your colonoscopy using specialized instruments. Removed tissue is sent to pathology for analysis. Your doctor will discuss findings and recommend follow-up timing based on the number, size, and type of polyps found.

How often do I need a colonoscopy?

Normal result (no polyps): 10 years
Small polyps removed: Typically 5 years
Multiple or large polyps: Typically 3 years
Family history or IBD: More frequent surveillance as recommended by your doctor

How are your instruments cleaned?

We follow rigorous ASGE guidelines for endoscope reprocessing:

  • Thorough mechanical cleaning
  • Leak testing
  • High-level disinfection with approved chemicals
  • Automated reprocessing systems
  • Over 60,000 procedures performed with no known transmission of infectious disease

Still Have Questions?

Our staff is happy to answer any questions you have about your procedure or appointment.